Terms and Conditions / Privacy Policy

The UEndure family has the utmost respect for your privacy.
We promise that any information we gather from our visitors will be compiled anonymously and used solely for our statistical purposes to help us improve the shopping experience for our customers. Your personal information is safe with us.

Third party vendors, including Google, uses cookies to serve badges and ads based on user's prior visits to our website.

Users may opt out of Google's use of cookies by visiting the Google advertising opt-out page.

If you have any privacy concerns, please contact us at support@uendure.com.

We take all privacy concerns very seriously and will respond promptly.

We hate spam too, so rest assured we will never give your email to anyone!

PRODUCT ISSUES

We want every customer to be happy with their purchases from UEndure, so please contact us if you are not 100% satisfied.

DEFECTIVE OR DAMAGED GOODS [FOR ALL PRODUCTS]

If you happen to receive damaged or defective product, you may contact us for a replacement by sending an email to support@uendure.com within 10 days of receipt. Be sure to attach an image of the item received so we can evaluate its condition. Also, please ensure the product is unused and in its original condition.

NO RETURNS ON TEA PRODUCTS

For health and safety concerns you may not return any UEndure tea products. However, we encourage you to reach out to us by sending an email to support@uendure.com with your concerns so that we can work to resolve.

You may return items for a store credit or refund, minus processing fee, within 30 days of receiving your order.

Unfortunately, we do not offer exchanges or returns for glass products broken due to regular use.  If you have any issues with your product, please contact us right away at support@uendure.com so that we can work to make it right.

We value your business and want you to have a great experience with UEndure.