Refund policy
Return window and eligibility
You have 30 days after receiving your item to request a return.
To qualify, the item must be unused, in the same condition you received it, and in its original packaging. Tea packaging must remain unopened and sealed. Please provide your order number or other proof of purchase.
How to request a return
Email support@uendure.com with your order number, the item you wish to return, and the reason for your request.
If your return is approved, we will provide a return shipping label and instructions. Please do not send items back before receiving approval.
Approved returns should be sent to:
UENDURE TEA CO.
5826 New Territory Blvd., Unit 814
Sugar Land, TX 77479
United States
Return shipping costs
For returns due to a change of mind, customers are responsible for the return shipping cost. If we provide a prepaid label, its cost will be disclosed before you proceed and deducted from your refund. You will not also be required to pay postage separately for that label.
Original shipping charges, including paid Priority Mail or expedited shipping charges, are non-refundable for change-of-mind returns.
If your item arrives damaged, defective, or incorrect, please contact us before arranging return shipping so we can review the issue and provide instructions. We will cover any return shipping required for a confirmed damaged, defective, or incorrect item.
Damaged, defective, or incorrect items
Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, email support@uendure.com promptly with your order number, a description of the issue, and photos when possible.
We will review the issue and arrange an appropriate resolution, which may include a replacement or refund. The exclusions below do not prevent you from reporting a damaged, defective, or incorrect item.
Non-returnable items
We do not accept change-of-mind returns for opened or unsealed tea, custom or personalized products, or gift cards, except where required by applicable law.
Exchanges
We do not offer direct exchanges for change-of-mind purchases. To obtain a different item, request a return for your eligible unused item and place a separate order for the replacement.
For damaged, defective, or incorrect items, please follow the instructions in the section above.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method within 10 business days, less any applicable return-label cost disclosed to you. Your bank or payment provider may require additional time to post the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, contact support@uendure.com.
Gift returns
If an eligible item was marked as a gift at purchase and shipped directly to you, an approved return may be refunded as store credit for the item’s eligible refund value. Please contact us before returning a gift so we can confirm the refund method.
Order cancellation
To request cancellation before your order is fulfilled, email support@uendure.com as soon as possible with your order number. Once an order has been fulfilled, please follow the return process above.
Canceling a subscription stops future renewals but does not automatically cancel or refund an order that has already been charged. Please refer to our Purchase Options Cancellation Policy for subscription cancellation details.
Your rights and contact information
Nothing in this policy limits any rights you have under applicable law.
For questions about returns, refunds, or cancellations, contact:
Email: support@uendure.com
Phone: 281-313-0043
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.