Shipping policy

Free Shipping / Standard Shipping

We offer free shipping on orders $49+ using USPS Ground Advantage or UPS Ground services.
Orders that don't meet free shipping requirements are calculated based on package size and shipping destination using USPS Ground Advantage or UPS Ground services.
Free shipping offer is available ONLY in the United States.
Free shipping does not include Priority Shipping requests.

Shipping Protection is a service offered by UENDURE Tea Company. The cost is variable depending on order amount. If you elect to purchase Shipping Insurance, your shipment will be protected if it is lost, stolen or damaged.
If you believe your order has been lost, stolen or damaged, reach out to us within 30 days of the order date to receive coverage. Once you have made a claim, one of our customer service reps will investigate the issue. (Please note: this may take up to 2 business days.)
Our investigation will look into several factors before we can approve the claim. The factors are:
Is the shipping address correct? If you entered the incorrect shipping address, your claim will not be approved.
If it is being delivered via USPS, occasionally a package will be marked as “Delivered” when it has not been delivered. If you still have not received the package 3 business days after it was mark delivered, we will move forward with your claim and send you a new package.
Please include anything you have which supports your claim, such as photos.
If we request more information from you and you don’t respond immediately, it may delay your claim. We will do our best to approve your claim as soon as possible.
In addition, if shipping protection is purchased we will waive our standard return fee + disposal.